Job Description
Role: Product Support Engineer
Experience: 2-5years
Location: Remote due to Jamaican working hours(7:30pm - 4:00am)
Summary:
Excellent Communication Skills using EnglishITIL V3 FoundationProduction of service documentationClient Service Management ExposureInterpersonal SkillsExperience of development & delivery of Service Improvement PlansExperience of working with Mission Critical applicationsKnowledge of the various technologies used to deliver servicesExperience of using call tracking/Management systemExposure to following is not mandatory but would be beneficial:Windows/UNIX/Linux environmentsSolaris ServersJava programmingUnifaceEnsembleMicrosoft .netSQLOraclejetnexusJavascriptHTMLActive MQDockerAdditional Information
Excellent Communication Skills required.