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Product Support Manager

Company

Strider

Location

, , argentina, , , argentina

Posted

June 06, 2026

Position Overview

Product Support Manager – Strider

Requirements

Must-haves

  • 5+ years of software development experience in technical product support, solutions engineering, or related roles
  • Experience leading or managing technical support teams
  • Experience with SaaS platforms
  • Experience with APIs, integrations, logs, and databases
  • Proficiency with troubleshooting complex system behaviors across distributed environments
  • Ability to collaborate closely with Product and Engineering teams on issue resolution and prioritization
  • Ability to define and optimize support workflows, SLAs, and operational metrics
  • Strong communication skills in both spoken and written English

Nice-to-haves

  • Startup experience
  • Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent

What you will work on

  • Act as the escalation owner for ...

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