Lead and empower your team as a Product Support Manager at Jobber. Drive customer success and improve experiences in a hybrid or remote work environment across Canada.As a Product Support Manager, you will oversee a team of 10-12 individuals in the Customer Success department. Your key responsibilities include performance management, coaching on recurring behavioral patterns, and navigating escalated customer situations. This role demands a solid understanding of contact center operations and KPIs and fosters a culture of feedback and continuous improvement.Key Responsibilities:
• Manage a team to optimize performance issues
• Coach on identifying behavioral patterns effectively
• Drive both qualitative and quantitative team results
• Navigate escalations using sound judgment
• Collaborate with various departments to enhance supportRequirements:
• Experience managing in high-volume support settings
• Proven coaching and leadership frameworks
• Track record of dr...