Key Outputs
• To run the after sales department and ensure adherence to good customer service protocol, and generate turnover, Leading the service operational team in a branch, giving stakeholders a targeted return on investment;
• Development and marketing of component rebuild products and solutions to all internal and external customers;
• To provide solutions for all Caterpillar equipment customers and to increase parts and service sales;
• To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine
• Generate parts and service turnover.
• Manage the Customer Service Representatives.
• General administration and management of the department.
• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain).