**We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA.**

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

**Job Summary:**

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production incidents, delivers onsite technical troubleshooting, and helps maintain continuity across critical workflows such as kit production, sample processing, and study execution.

**What You'll Be Doing:**

+ Provide Tier-3 support for complex, business-critical incidents across production and non-production environments
+ Lead resolution of high-priority escalations and serve as the escalation point for Tier-2 su...