Position Type

Full time

Type of Hire

Experienced (relevant combo of work and education)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you Are you FIS?

About The Role

• Serve as the first point of contact (Level 1) for technical and operational issues affecting banking and financial services platforms
• Handle client and internal cases in a high‑volume, SLA‑driven environment with strict accuracy and compliance standards
• Own cases end‑to‑end, ensuring issues are logged, investigated, escalated, and resolved properly
• Act as a critical frontline role in protecting client experience, service continuity, and operational stabilit...