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Production Support Analyst

Company

D L RESOURCES PTE LTD

Location

singapore, singapore

Posted

June 07, 2026

Position Overview

Responsibilities
  • Provide 24x7 production support onsite / offsite
  • Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly release
  • Follow up on defect and incident closure and meet incident closure KPI
  • Share production defect support learning with QA team and development team to improve application quality and minimize future defects
  • Make sure system availability as per respective agreed SLA
  • Support EOD batch run
  • Perform annual Disaster Recovery (DR) exercise for supported applicat...

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