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Production Support Analyst

Company

Innova Digital Solutions Pte Ltd

Location

singapore, singapore

Posted

June 18, 2026

Position Overview

            Role: Production Support Analyst  Job Level: 3-5 years of relevant experience (L2)  Duration: 12 Months  Key Responsibilities:  Provide 24x7 production support onsite / offsite 
Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward 
Manage and respond to users in a timely manner. 
Log incident ticket for production issues and user queries 
Provide necessary information needed for further investigation to next level support (L3) to proceed with fix 
Prioritize defects and plan for production release based on defect criticality or align with quarterly release 
Follow up on defect and incident closure and meet incident closure KPI 
Share production defect support learning with QA team and development team to improve application quality and minimize future defects 
Make sure system availability as per ...
        

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Production Support Analyst

Position Overview

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