PositionOverview

We are seeking
an Production Support Engineer to support and enhance applications. The ideal
candidate will have hands-on experience with secure file transfer tools,
certificate management, ITSM platforms, SaaS support, and strong communication
skills—including professional email writing and collaboration with vendors and
internal teams.

Key
Responsibilities

·Develop,
maintain, and support features for SaaS applications.

·Integrate
and manage secure file transfer solutions (, Tectia or similar SFTP/SSH
tools).

·Perform
certificate management tasks, including updates and maintenance for mTLS and
other security protocols.

·Utilize
IT Service Management (ITSM) platforms (such as ServiceNow or similar) for
incident tracking, change management, and request fulfillment.

·Provide
operational and technical support for SaaS applications, ensuri...