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Production Support Engineer (Java-Based Applications)

Company

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.

Location

singapore, singapore

Posted

June 03, 2026

Position Overview

Key Responsibilities
  • Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
  • Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers.
  • Support Java/J2EE-based applications deployed on Linux (RHEL) environments.
  • Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation.
  • Execute and validate production deployments during approved green zones or scheduled windows.
  • Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability.
  • Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
  • Create and maintain detailed documentation of SOPs, known errors, and runbooks.
  • Perform daily health checks, batch job monit...

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