Job Title: Product Support Engineer

Location: Toronto, ON

Work Model: Hybrid (1 day onsite – Wednesdays mandatory)

Duration: 12‑month contract (likely extension)

Pay: CAD 55-65/hr

Role Overview

We are looking for a Product Support Engineer to ensure the stability, reliability, and performance of production systems within a banking environment. This role focuses on incident management, system monitoring, and production support , working closely with cross‑functional teams to maintain high service quality.

Key Responsibilities

• Monitor and resolve production incidents to ensure system uptime and performance
• Manage incident, problem, and change processes aligned with ITIL practices
• Collaborate with development, infrastructure, and business teams for issue resolution
• Participate in ...