Ideal candidate for this role is a proactive Production Support Engineer with strong troubleshooting skills and experience supporting enterprise applications in production environments. The role involves monitoring application health, managing incidents, supporting deployments, and ensuring the stability and reliability of critical digital services.

Responsibilities

• Monitor application health, batch processes, and production environments.
• Investigate incidents, perform log analysis, and coordinate issue resolution.
• Support production deployments, change reviews, and post-release validation.
• Monitor and troubleshoot applications using Grafana, Kibana, and related observability tools
• Perform operational support activities, including manual interventions and recovery actions when required.
• Collaborate with development and infrastructure teams to maintain production stability.
• Participate in an on-cal...