About the Role:

We are seeking an experienced production support engineer to join a technology team responsible for ensuring the reliability, stability, and performance of enterprise digital products.

The successful candidate will provide L2/L3 technical support, troubleshoot complex application issues, manage production incidents, and work closely with software engineering, product management, infrastructure, and security teams to maintain highly available systems.

This role goes beyond traditional application support — you will be involved in production troubleshooting, monitoring improvements, automation initiatives, operational excellence, and continuous improvement of digital platforms.

The ideal candidate is someone who enjoys solving complex technical problems, improving system reliability, and working in a fast-paced Agile and DevOps environment.

Key Responsibilities

• You will provide L2/L3 application sup...