<p><strong>Job Description: Production Support Lead</strong></p> <p><br />
<strong>About the Role</strong></p> <p><br />
We are seeking an experienced Production Support Lead to join our dynamic technical team. In this role, you will lead L2/L3 production support operations, ensuring optimal performance and reliability of our critical applications and infrastructure. You will be responsible for troubleshooting complex technical issues, mentoring team members, and maintaining service excellence across our production environment.</p> <p><br />
<strong>Key Responsibilities</strong></p> <p><br />
Lead and manage L2/L3 production support operations with focus on incident resolution and system stability<br />
Troubleshoot and resolve complex issues related to IIS servers, Windows infrastructure, and web applications<br />
Monitor and optimi...