Responsibilities

• Provide daily application and production support for International Wealth Management (IWM) systems.
• Provide support in rotational shifts and participate in on-call support as required.
• Handle incident, problem, and change management activities.
• Monitor production systems to ensure high availability and performance.
• Troubleshoot production issues, identify root causes, and provide workarounds or permanent resolutions.
• Liaise with business users, infrastructure teams, development teams, and vendors to resolve production incidents.
• Coordinate system upgrades, release management, and change implementations.
• Support User Acceptance Testing (UAT) and production deployments for BAU changes and projects.
• Track production issues, conduct incident post-mortems, and implement preventive measures.
• Collaborate with regional IT teams to ensure smooth upstream and downstream proces...