Lead a dynamic Program Management team at 360insights, enhancing client experiences and ensuring operational excellence. This role focuses on coaching, client delivery, and continuous improvement.
As a Program Management Leader, you will oversee a dedicated team delivering high-quality support across our platform. Your background in customer success or related fields will help you drive accountability and collaboration. Balancing leadership and operational metrics is vital for supporting the client base.
Key Responsibilities:
• Lead and develop the Program Managers team
• Oversee daily operational delivery for client accounts
• Analyze data to inform decisions and improvements
• Support onboarding and ongoing skill development
• Partner with teams on operational projects
Requirements:
• Experience leading teams in program or account management
• Strong problem-solving and communication skills
• Knowledge of ticket management tools like Zendesk
• Abil...