**Description**

SAIC is looking for a **Program Manager** to lead a team of IT support professionals, ensuring the delivery of high-quality technical support to end-users, and driving continuous improvement in service delivery processes. This role will lead the execution of support for the sustained operation and maintenance of a newly deployed naval enterprise transport network, ensuring 24/7/365 availability and reliability at the Tier II and Tier III levels. The ideal candidate will bring extensive IT project management experience to provide guidance and process improvement to the team.

**This position is a HYBRID/REMOTE role located in Suffolk, VA in the Tidewater area. Must be local to area.**

**JOB DUTIES:**

+ Lead and manage Tier II and III help desk teams, including recruitment, training, performance evaluation, and professional development.
+ Develop and implement strategies to enhance team performance and service delivery.
+ Ensure...