About the Role and Job:

Job Title:

Production Support Technical Program Manager

Location:

Boston, MA

Model: Onsite

Years of Experience:

10 - 15 Years

Job Summary:

We are seeking an experienced Production Support Technical Program Manager with a strong background in software development and customer facing roles. The ideal candidate will have extensive experience in managing application support, particularly in a 2nd line capacity, and will be proficient in Java, .Net, Mainframe, and various database technologies. This role requires a strategic thinker who can effectively communicate with clients and stakeholders while ensuring the smooth operation of production systems.

Responsibilities:

Lead and manage production support activities, ensuring timely resolution of incidents and service requests.

Act as the primary point of contact for customers, addressing their technical concerns and providi...