Summary

Hybrid project delivery + customer success ownership for multiple customer’s program delivery needs. Provides strategic leadership for the portfolio delivery functions. Oversee program delivery, budget, and long‑term planning. Provides strategic leadership for the customer organization. Owns long-term customer success operations across multiple business units.

Responsibilities (Other duties may be assigned.)

• Oversee full portfolio governance, prioritization, and budgeting.
• Lead multi-year planning and customer roadmap development.
• Partner with customer executives to shape cross‑functional initiatives.
• Delivery major transformation programs.
• Improve PMO metrics, dashboards, and operational reporting.
• Ensure resource planning, forecasting, and capacity management.
• Lead change management associated with new PMO processes.
• Drive adoption of enterprise tools, dashboards, and...