Description
About the Role
Want to be the person who makes sellers successful by connecting operations execution with real-time customer support? This role puts you at the intersection of logistics operations and seller experience for one of Amazon Japan’s fastest-growing delivery programs.

As our Operations & Customer Excellence PM, you’ll own Project Mirai — an initiative that transforms how we support EasyShip sellers in Japan. Working alongside a small support team who serve as the direct voice to our sellers, you’ll build the processes, SOPs, and governance mechanisms that connect frontline seller interactions back to first-mile operations improvement.

This is a hands-on, high-ownership role. You won’t just manage processes — you’ll build them from scratch. You’ll connect two functions: the seller support team that engages with JP sellers daily, and the operations team that controls pickup scheduling, carrier coordination, and delivery performance. When a s...