We are looking for a Senior Program Manager to lead quality measurement and strategy within the Trust & Safety (T&S) ecosystem. In this role, you will design and drive scalable quality frameworks, metrics, and reporting systems that ensure high integrity across enforcement and labeling operations.
You will operate at the intersection of program management, data analytics, and product strategy, partnering cross-functionally to identify risks, improve decision-making, and enhance the effectiveness of enforcement systems and AI model training. This role requires a detail-oriented, data-driven leader who can challenge existing approaches and translate complex insights into meaningful business impact.
Key Responsibilities:
Design and implement quality measurement frameworks, metrics, and monitoring systems to proactively detect issues across Trust & Safety operati...
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