Overview

We are seeking a highly driven and experienced Program Manager (Mandarin-speaking) to join our BPO operations. This role is critical in managing large-scale client programs, ensuring smooth delivery of services, and driving performance excellence. The successful candidate will work remotely for the first 6 months and then transition to our Johor office.

Qualifications & Requirements

• Bachelor’s degree in Business, Management, or related field.
• Fluent in Mandarin and English (spoken and written).
• Minimum 5–7 years’ experience in BPO/outsourcing industry with at least 3 years in a program or project management role.
• Proven track record in managing large client accounts or programs.
• Strong leadership, stakeholder management, and problem-solving skills.
• Excellent communication, negotiation, and presentation abilities.
• Ability to work under pressure in a fast-paced env...