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Program Manager, Operational Excellence

Company

foodpanda

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 08, 2026

Position Overview

Job Description

1. Program Management & Strategic Execution

  • Program Planning & Delivery: Lead and assist in the planning, execution, and monitoring of high-impact compensation programs designed to drive service and operational improvements. This includes managing program timelines, risks, and resources to ensure objectives are met on time and within budget.

  • Goal Alignment: Define and contribute to clear program goals, milestones, and success criteria, ensuring all initiatives align with the broader business strategy and support organizational alignment across regions.

  • 2. Service Operations & Optimization

  • Continuous Improvement: Identify areas for operational improvement by applying best practices to streamline internal processes and elevate customer experiences

  • Digital Tools & Automation: Facilitate the rollout of new product and tools to improve service delivery, ensuring solutions meet l...

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