Position Overview
Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source. Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9am local time. Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9am local time. Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting Supports Admissions team to exceed program goals. Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers. Enters accurate information to support data integrity in VITAS computer applications. Responds accurately to all questions received regarding services provided by Vitas...