Summary The incumbent will serve as Program Support Assistant (OA) to the Office of the Social Work Service at the Orlando VA Healthcare System. This position is located under the guidance of the Social Work Service, Geriatrics and Extended Care Program Supervisor or designee. The incumbent will report to offices at Lake Nona (main Orlando VA campus); other locations may be negotiated dependent on space availability. Responsibilities Duties include but are not limited to: Provide administrative support for supervisors and program coordinators for seven subsidiary programs. Prepare, modify, and route care authorizations for approved Veteran services to contracted facilities. Maintain professional written and verbal communication with VA staff and contracted facility personnel. Complete approval letters and appointment reminder calls accurately and promptly in Veteran medical records. Track, review, and submit invoices for processing according to payer authority, resolving discrepancies ...