Summary Incumbent functions as Program Support Assistant assigned to services within the Associate Director for Operations line. Provides administrative support to the leadership of specific departments. The incumbent receives assignments from the Executive Assistant to the Associate Director, the services to which assigned, or appropriate designees to ensure that the medical center mission is actualized. Responsibilities The following duties include, but are not limited to: Receives and screens all incoming email and telephone correspondence for the assigned services, Veterans and/or family members, contractors, and the public involving technical, complex, and confidential matters. Uses independent judgement in determining the nature of the correspondence and assessing those that he/she can handle without prior approval, those to be referred to the staff for appropriate action, and those requiring immediate attention to be directed to the appropriate. Obtains, sorts, reviews and distr...