Summary The Program Support Assistant works as a member of one of the Teams in the Centralized Support Division located at 9700 Page Avenue. The Program Support Assistant serves a s a primary contact for the Veteran and his/her representative or advocate for Freedom of Information (FOIA) and Privacy Act (PA) requests. The PSA also serves as the primary liaison for Veterans Benefits Administration (VBA) and the National Archives and Records Administration (NARA) and Department of Defense (DOD). Responsibilities Major Duties: Generates various types of correspondence. Process all incoming Powers of Attorney. Determines if a prior representative must be revoked, prepares correspondence to notify all parties concerned, and updates the master record(s). Make independent determinations regarding the release of information via the Freedom of Information Act (FOIA), Privacy Act, and both Federal and State court ordered release of information. Explains VA FOIA/Privacy Act programs and entitleme...