Summary The Program Support Assistant is assigned to the Education Benefits division, within Buffalo Regional Benefits Office. This position serves as the Clerk for the Image Management System (TIMS) and responsible for preparing all incoming mail to the Regional Processing Office for Education benefits and ensures its placed within TIMS in an efficient and timely manner. Responsibilities The Program Support Assistant is responsible for the following duties but are not limited to: Indexing incoming mail and documents into TIMS, reviewing full claims packages, assigning document types, and establishing required controls and records across multiple VA systems. Creating, updating, and managing claimant records, including establishing TIMSC files, validating identifiers, and ensuring proper dates of claim. Identifying, routing, and determining jurisdictions for all incoming mail, including unidentifiable or misrouted correspondence, and return incomplete forms when necessary. Scanning, bat...