Role Purpos e

The Programme Manager will lead the definition and mobilisation of Wave 2 of the ServiceNow Next Generation Programme, building on delivery of Wave 1 and ensuring the programme is positioned for successful future delivery.

Working as part of the programme leadership team, the role is responsible for shaping a clear, deliverable scope and approach for Wave 2, grounded in organisational priorities, operational needs and lessons learned from Wave 1. This includes establishing a credible delivery plan, resource model, and governance approach to support subsequent approval and mobilisation.

The Programme Manager will drive stakeholder engagement at senior levels, ensuring alignment across business and iSolutions teams, and will coordinate cross-functional activity spanning technology, data, testing, business change, and supplier delivery.

A key focus of the role is to translate learning from Wave 1 into improved delivery confidence for W...