# About you
To be successful in this role, we are looking for candidates to have the following skills and experience: **Essential criteria** 1. Excellent communication skills; demonstrable ability to present information and communicate clearly, accurately and concisely to diverse audiences. 2. Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines. 3. Strong numeracy skills and ability to extract, analyse and present complex numerical data. 4. Experience of addressing complaints and service setbacks in a professional and efficient manner. 5. Have a proactive approach, working independently and exercising professional judgement. 6. Experience in negotiating and influencing across organisational boundaries to deliver a timely positive outcome diplomatically. 7. Excellent IT skills with experience of databases and reporting. **Desirable criteria** 1. Experience of directly line-managin...