Provide hands‑on site installation, validation, commissioning and maintenance of electrical equipment (AC UPS, DC UPS, Batteries, Switchgear and BMS)
Fault analysis and troubleshooting
Provide high level technical support to external customers at their location
Provide on‑site training to the customers
Interface with cross‑functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Develop Service technical documentation
Create and maintain service information in the company enterprise database
Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
Timely complete and submit all required paperwork
Communicate with the customer to ensure satisfaction and implement any necessary corrective acti...
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