Responsible for assigning tasks, reviewing work and performance management of direct reports. Coordinate with professional team and architecture for design and plan Assist stakeholders in adhering to project deadlines and task allocations Evaluate and asses the quality of the project deliverables throughout the project phase Plan and implement Projects, including defining tasks and timelines, and allocating required resources Manage the full process control function nationally for all entities Execution of project plan to bring about customer satisfaction Provide timeous progress reports Understand the mandate or purpose of the project and communicate this to project team Follow up on tasks on a daily basis with communications to all parties involved Provide the team with customer service feedback on projects Analyze and measure the number of grievances escalated on projects Develop and deliver progress reports, proposals, requirements documentation, and presentations. Adhere to stak...