• Assist in planning, execution, and monitoring of projects within the IT Operations department.
• Serve as a liaison between IT Operations and other departments, ensuring clear communication and alignment on project objectives, timelines, and dependencies.
• Prepare and maintain project documentation, including project plans, meeting minutes, issue logs, and risk registers.
• Generate and present reports and dashboards for senior management and leadership meetings.
• Support resource allocation and utilization tracking within the IT Operations.
• Participate in incident and change management processes, ensuring adherence to internal policies and SLAs.
• Assist in identifying process improvement opportunities within IT Operations to enhance efficiency and service quality.
• Ensure timely follow-ups and closures of action items arising from leadership or stakeholder meetings.

What are Looking For

Education