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We are seeking a first-level support specialist to join our team in Zurich. The ideal candidate will have experience in customer contact, strong digital aptitude, and knowledge of standard Microsoft products. The role involves receiving and handling incidents and enquiries in four languages, supporting internal clients, and maintaining a knowledge management database.
The successful candidate will be responsible for receiving and handling incidents and enquiries in German, French, Italian, and English, supporting internal clients with IT support matters, and processing and resolving tickets in accordance with our ITIL-based process framework.
This role is ideal for a customer-focused individual with strong digital skills and a solution-oriented approach to work. The candidate should be able to work independently and have a high degree of initiative.