RoleProject Manager (BilingualEnglish & Arabic)

Role TypeOutsourced Full Time OnSite Long Term

Client ProfileGovernment Entity

LocationDubai UAE

Benefits: Visa or Work permit (if own visa) medical insurance yearly vacation ticket and end of service benefit (gratuity) for self only.

Job responsibilities:

Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.

Support in managing the relationship with project Stakeholders (Internal & External) Reviews and Updates/Communications and Escalations.

Review the best practices and benchmarks to always ensure efficiency and productivity in the setup and operation across the project phases.

Monitor the unified contact centre implementation plan and services transition.

Track unified contact ...