Responsibilities

• Manage end-to-end delivery of multiple annotation projects (Text / Audio / Video).
• Plan resources, track milestones, and drive daily operations to meet throughput and turnaround targets.
• Ensure project KPIs: Accuracy 90%, Consistency 95%, Rejection Rate 10% are consistently achieved.
• Establish and maintain QA workflows, calibration sessions, and retraining programs.
• Monitor and report key metrics: accuracy, productivity, quality trends, and rejection causes.
• Lead, mentor, and evaluate team leads, QA reviewers, and annotators to achieve continuous improvement.
• Communicate clearly with internal and client stakeholders; escape issues with actionable solutions.
• Drive process improvement initiatives using Six Sigma / Kaizen principles for efficiency and quality optimization.

Job Requirements

• Bachelor's degree in STEM, Data Science, Psychology, Linguist...