- Manage and oversee end-to-end Ocean Freight Export and Import operations to ensure smooth and efficient shipment handling. - Lead, supervise, and develop the Ocean Operations team to achieve operational excellence and service quality targets. - Monitor daily operational activities and ensure compliance with company procedures, customer requirements, and industry regulations. - Coordinate with shipping lines, overseas agents, customs brokers, trucking vendors, warehouses, and internal departments to ensure timely cargo movement. - Ensure high levels of customer satisfaction by providing effective solutions and handling operational issues, escalations, and service inquiries. - Develop and implement operational strategies, processes, and SOPs to improve efficiency, productivity, and service performance. - Monitor operational KPIs and prepare reports on team performance, shipment status, and operational impr...
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