Job Summary

The Project Manager role is responsible for overseeing ERP service delivery from initiation to completion while ensuring governance, compliance, and reporting standards are maintained. This position manages cross‑functional teams, serves as the primary point of contact for clients, and ensures that projects are delivered on time, within scope, and to quality standards. Additionally, the role supports consistent project practices, monitors performance metrics, and provides insights for continuous improvement.

Key Responsibilities

• Partner with the Head of Service Delivery to design and maintain service delivery KPIs.
• Keep all service delivery and project management tools (JIRA, Confluence, dashboards, etc.) up to date and accurate at all times.
• Lead service deliveries for all service initiatives from initiation through deployment.
• Ensure clarity of ownership, timeline alignment, and escalation handling acro...