To lead and manage an operational project for a government entity, overseeing all operational and administrative aspects, ensuring performance and quality targets are achieved, and maintaining full compliance with client requirements and service level agreements. The role includes supervising Customer Service teams and Customer Service Supervisors.

Requirements

● Lead and manage the project from an operational and administrative perspective, ensuring delivery in line with the approved scope.

●      Develop and maintain the project operational plan and monitor execution progress.

●      Oversee Customer Service teams and Customer Service Supervisors.

●      Ensure smooth day-to-day operations and high-quality service delivery.

●      Define and monitor Key Performance Indicators (KPIs) and operational targets.

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