Develop and execute comprehensive network assurance plans tailored to contractual service agreements and regional maintenance strategies.
Oversee the operational handover from initial engineering phases to long‑term maintenance, directing project initiation, resource scheduling, and quality assurance.
Serve as the primary custodian of network uptime, directing cross‑functional resources during critical service outages and managing post‑incident client relations.
Collaborate with internal account teams to isolate, track, and close high‑risk technical vulnerabilities before they impact live environments.
Evaluate and formally approve complex network modification plans, maintaining accountability for implementation safety and system continuity.
Manage high‑priority technical escalations and customer grievances, coordinating directly with client leadership to deploy swift, effective resolutions.
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