Job Summary:

We are seeking a Techno-Functional Project Manager with strong expertise in Agile delivery, BOT technologies, and airline systems. This role will lead the implementation, integration, and continuous improvement of ChatBOT, EmailBOT, VoiceBOT, and multi-channel communication platforms (SMS, WhatsApp, Email, Push Notifications, In-App Messaging). The ideal candidate will oversee business analysts and technical delivery teams, ensuring successful project execution, stakeholder alignment, and high-quality releases within airline operations.

Must-Have Skills (Mandatory):

* Agile Project Management – Proven expertise in sprint planning, backlog prioritization, release management, and risk mitigation.

* BOT Technologies – Strong understanding of ChatBOT, EmailBOT, and VoiceBOT solutions.

* Conversational AI Frameworks – Hands-on experience with Microsoft Bot Framework, Dialogflo...