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Our Dundee-based client is seeking a highly skilled and proactive Project Specialist / Escalations Engineer. This role sits at the heart of our project delivery and technical escalation function, combining hands‑on project implementation with ownership of complex, high‑impact support issues. You will be responsible for delivering technical projects end‑to‑end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on‑premise server environments, ensuring issues are resolved effectively and in line with company standards. The role requires deep technical expertise, strong problem‑solving ability, excellent organisation, and confident client communication. You will be comfortable managing change in live environments, working independently, and visiting client sites where required.