The Project Supervisor (Operations BU) leads a team of client-facing employees to ensure consistent delivery of high-quality service, strong client relationships, and achievement of operational KPIs. This role acts as the primary in-country support and representative for both employees and clients, ensuring alignment, responsiveness, and a seamless overall experience.

It requires a hands-on leader with solid experience in BPO or service delivery environments, capable of driving team performance, resolving conflicts, and using data to support decision-making, continuous improvement, and business scalability.

This role requires strong team leadership experience alongside subject matter expertise in Accounting and Finance. While the primary focus will be on Accounting and Finance, the individual will also be responsible for overseeing additional roles as needed.

Key Responsibilities

• Own and lead the performance, engagement, and outcomes of a t...