Role Summary We are looking for a Project Support Executive to support our museums technology project. This person will be the day‑to‑day contact point for museum users, receive and log issues, coordinate with the internal engineering team, follow up on open items, and help maintain a good working relationship with museums stakeholders.
Key Responsibilities - Act as the first point of contact for museum users on operational or system issues.
- Receive calls, emails, and messages; gather basic details, screenshots, examples, and urgency.
- Log bugs, support issues, questions, and enhancement requests in the tracking system.
- Coordinate with engineers or internal teams on fixes, clarifications, and improvement requests.
- Follow up on open items and keep museum stakeholders updated until closure.
- Escalate urgent, repeated, or unresolved matters to the project lead promptly.
- Maintain support records, statu...