Job Title: Guest Service Manager / Sales Manager (Hybrid)

FLSA Status: Exempt

Department: Hotel – Front Desk / Sales

Benefits Level: Mgmt

Reports To: General Manager

Approved Date: July 2026


SUMMARY

Coordinates front desk activities of the hotel and ensures complete satisfaction of all guests, while also professionally selling the products and services of the hotel, banquet, and restaurant. Resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. Special emphasis is placed on guest room sales, concentrating on low and shoulder season business, alongside day-to-day oversight of front desk operations and guest service standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.


Guest Service /...