Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities

• Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;
• Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;
• Interact with carriers in order to troubleshoot routing issues with phone numbers;
• Work closely with Operations teams to deliver the complex customers’ features and requests
<...