Job Summary

Reporting to the PV apprentice Head, the PV Development Director (PVDD) manages and leads a cohort of agents under the PV Apprentice Program. S/he is tasked to ensure activation, productivity, and validation of these agents while ensuring that correct behavior is sustained after graduating from the program. 

The PVDD ensures that the team of agents assigned to him are fully supported through learning and development programs, timely and regular performance management checks, and leader involvement. S/he is expected to partner not only with the leaders but also with home office team (e.g., Academy, SMT, Analytics, etc) in the deployment of the program.

Key performance indicators include, but not limited to, the following: active agents, case productivity, retention, validation, APE contribution, and others that may be incorporated as needed.

Job Accountabilities: