Maintain and update customer account and premise information within the billing system using data received from Region of Peel departments, municipal partners, and Municipal Connect.
Process stormwater-related account and premise updates received from local municipalities.
Create new residential and commercial stormwater accounts and premises.
Conduct quality assurance reviews to identify and resolve account, property, and billing discrepancies.
Liaise with client municipalities and internal partners to validate and maintain accurate account information.
Respond to customer inquiries, concerns, and complaints via telephone and email in a professional, courteous, and timely manner.
Investigate billing-related issues, explain account information, and provide guidance to customers on stormwater billing matters.
Participate in user acceptance testing (UAT) activities related to billing syste...
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