Job Summary:

We are seeking a meticulous Customer Support QA Analyst with experience in the crypto or blockchain space to ensure highquality interactions between our support team and users. This role focuses on monitoring and analyzing support tickets live chats and email responses to ensure compliance with internal standards regulatory requirements (e.g. KYC/AML) and customer satisfaction expectations. You will play a key role in shaping a toptier support experience for users navigating Web3 DeFi wallets exchanges and other crypto products.

Key Responsibilities:

Quality Monitoring

* Audit support conversations (email chat voice) to assess quality accuracy compliance tone and empathy.

* Ensure customer support agents correctly address cryptospecific issues such as:

* Wallet connection and access issues

* Token transfer delays or failures

* KYC/AML verification err...