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QA Analyst

Company

Remotedxb

Location

dubai, dubai

Posted

June 08, 2026

Position Overview

            Responsibilities  Audit fraud operations cases, including manual reviews, transaction holds, and account actions, against SOPs and regulatory expectations. 
Audit dispute cases, reviewing chargeback handling, provisional credit decisions, and Regulation E and Z workflows. 
Maintain QA methodology by owning scoring rubrics, sampling plans, and calibration standards. 
Produce weekly and monthly reports for leadership that highlight agent performance trends, recurring failure modes, and process gaps. 
Drive corrective action by partnering with team leads on coaching plans, SOP updates, and training content. 
Run regular calibration sessions with operations leads to ensure scoring consistency. 
Escalate systemic issues, control gaps, or policy ambiguities to Risk, Compliance, and Product teams. 
 Requirements  2–4 years of experience in QA, audit, compliance, or operations within fintech, banki...
        

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QA Analyst

Position Overview

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